Novant Health
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Novant Health Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Novant Health has 2.0 star rating based on 29 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: No pro, Close, Good reputation.
Cons: Poor customer service, Awful patient care, Extreme charges.Recent recommendations regarding this business are as follows: "She needs to listen and also be professional aetc. As stated above. Minus 10 out of 10.", "Excellent care", "don't go --", "Laugh a lot, and stop being so dependent on these device and the internet! lol", "I couldn't possibly imagine coming up with anything reasonable to recommend not doing either avoiding whatever".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Novant Health has 2.0 star rating based on 29 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: No pro, Close, Good reputation.
Cons: Poor customer service, Awful patient care, Extreme charges.Recent recommendations regarding this business are as follows: "She needs to listen and also be professional aetc. As stated above. Minus 10 out of 10.", "Excellent care", "don't go --", "Laugh a lot, and stop being so dependent on these device and the internet! lol", "I couldn't possibly imagine coming up with anything reasonable to recommend not doing either avoiding whatever".
Most users ask Novant Health for the apology as a solution to their issues.
Review authors value the most Insurance Plans Acceptance and Location. Consumers are not pleased with Customer service and Reliability. The price level of this organization is high according to consumer reviews.
Media from reviews
Top Novant Health Reviews
"Praising employees"
Had the best care for a family member at Novant Health Huntersville. A special shout out to floor staff, Sade and Keisha. And the wonderful lab tech Rachel....
"Mychart broken"
My email wont confirm with request to send to email , sent, from Mychart and never received to email, Now over a years later it is still requesting...
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Winston Salem, North Carolina
Unprofessional.
Try another clinic.
Would never go back.
- Have both but many negative overall
- Have both but many negative overall
Preferred solution: A change of staff accountability. I've had many negative encounters with Novant.
User's recommendation: She needs to listen and also be professional aetc. As stated above. Minus 10 out of 10.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |
Winston Salem, North Carolina
Patient extream mistreated
User's recommendation: I couldn't possibly imagine coming up with anything reasonable to recommend not doing either avoiding whatever
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Life Insurance Cancellation Due To Lack of Response To Records Request Form
- Village family care is great
- Novant does not want to help customers
Preferred solution: Medical records release.
User's recommendation: Our local Novant provider, Village Family Care in Wake Forest is wonderful and we have been there 24 years but Novant doesn't want to help clients.
Durham, North Carolina
Praising employees
User's recommendation: Excellent care
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | This person supports our platform.
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Castle Hayne, North Carolina
Resolved: Contact information for Novant patient advocate
Company fixed the issue and I have been provided with full refund. PissedConsumer went to bat for us and Novant called my wife and said that the charges were canceled. Thank you so much!.
Wilmington, North Carolina
Very poor care
- Very poor care by staff up stairs
Preferred solution: Price reduction
User's recommendation: don't go --
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Had surgery in July. Received bill in mid November. Insisted I pay now. Told them I would pay within 120days. Not acceptable to them.
- Most customer service people are ok
- Company not very efficient
Preferred solution: Time to pay
User's recommendation: Don't use novant health for surgery procedures. Get info concerning payments upfront.
Concord, North Carolina
Mychart broken
User's recommendation: Laugh a lot, and stop being so dependent on these device and the internet! lol
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Clemmons, North Carolina
Resolved: Worst doctor visit of my life
Rebilled as regular office visit. Was told person taking my call should have checked to see if I needed physical before making appointment.
I will still use Novant but never again that particular office, Will never call to make an appointment again, use on line instead
This took place at Novant Health Tanglewood not Womens care
Physical was terrible and I left without getting the help I needed. Wasn't even offered a flu hot. Insurance denied coverage because I wasn't due for a physical. Office says the words "check up" and "physical" are the same in medical terms and that I should know this.
Want me to pay approximately $450 for a bad physical and I still have to go to another doctor to get the help I couldn't get there.
If you care about your health and your wallet, do not go there. They made me sicker instead of helping me to get better.
- No pro
- Poor customer service
- Extreme charges
- Awful patient care
User's recommendation: Stay away if you care about your health
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Charlotte, North Carolina
Insurance
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Charlotte, North Carolina
Issues with emergency room bill in Wilmington NC
User's recommendation: I just now called, spoke with 2 different people and am now given a 3rd # to call.
Hubert, North Carolina
Scotts Hill MRI
User's recommendation: Go elsewhere!
Charlotte, North Carolina
Improper Healthcare
My aunt was sent to Novant on August 1, 2023, via ambulance d/t her b/p dropping at dialysis. I was at work and got the call and immediately headed to Novant.
Upon arriving to the hospital, I was taken down several halls where patients were lying on stretchers sick, begging for help and NOT being monitored. I entered my aunt's room to find her by herself and her b/p monitor was NOT even hooked up to her. I went to ask the nurse what was going on, only to be informed that my aunt was being discharged and that "her labs" had all come back great. Of course, her labs would be ok, NOT GREAT because she had just left dialysis.
My aunt was in pain, feeling awful, her legs were red and swollen, and she had a place on her heel that did not look well. My mother and I NEVER saw a doctor, at all. We had to filter ALL questions through a nurse to the doctor. I have worked in healthcare since I was 18 years old.
I realize that there is a nurse shortage, but there is NOT a doctor shortage. My mom ask the nurse to please have the doctor evaluate my aunts legs and her heel and his response through the nurse, I might add, was that it was NOT necessary. My aunt was discharged back home. On Wednesday, August 2, 2023 EMS had to be sent to my aunts home to pick her up and take her to Carolina East Medical Center in New Bern, NC.
She was immediately admitted for severe cellulitis, and she may have to have her heel debrided and possibly worse. I am appalled at the lack of concern and care that was given to my aunt at Novant and the fact that she was just rushed out of there like she was a nobody. For the record, my aunt is a RN.
This place is not the place to take ANY of your family or friends. She was seen at Novant ER in WIlmington, NC but I was only allowed to choose the Charlotte location.
- No pro
- Awful patient care
Preferred solution: Apology
User's recommendation: DO NOT TAKE YOUR FAMILY TO THIS HOSPITAL.
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Hampstead, North Carolina
Terrible communication
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Verified Reviewer
Complement an employee
- Too much paperwork
Preferred solution: Situation handled
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Charlotte, North Carolina
A very bad doctor
- Have none
Preferred solution: Full refund
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